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The Secret: What Great Leaders Know and Do

SKU: 9781626561984
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In this new edition of their classic business fable, Ken Blanchard and Mark Miller get at the heart of what makes a leader successful. Newly promoted but struggling young executive Debbie Brewster asks her mentor the one question she desperately needs answered: What is the secret of great leaders? His reply great leaders serveflummoxes her, but over time he reveals the five fundamental ways that leaders succeed through service. Along the way she learns:

Why great leaders seem preoccupied with the future
How people on the team ultimately determine your success or failure
What three arenas require continuous improvement
Why true success in leadership has two essential components
How to knowingly strengthenor unwittingly destroyleadership credibility

The tenth anniversary edition includes a leadership self-assessment so readers can measure to what extent they lead by serving and where they can improve. The authors also have added answers to the most frequently asked questions about how to apply the SERVE model in the real world.

As practical as it is uplifting, The Secret shares Blanchard's and Miller's wisdom about leadership in a form that anyone can easily understand and implement. This book will benefit not only those who read it but also the people who look to them for guidance and the organizations they serve.


Mark Miller is an international best-selling author, business leader, and communicator.

Mark began writing almost twenty years ago when he teamed up with Ken Blanchard, co-author of The One Minute Manager, to write The Secret: What Great Leaders Know and Do. The book you now hold in your hand is his seventh. With over 1,000,000 books in print, in more than 25 languages, Mark's global impact continues to grow.

In addition to his writing, Mark enjoys speaking to leaders. Over the years, he's traveled to dozens of countries teaching for numerous international organizations. His theme is always the same: encouraging and equipping leaders!

Mark started his Chick-fil-A career working as an hourly team member in 1977. In 1978, he joined the corporate staff working in the warehouse and mailroom. Since that time, he has provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development, and Leadership Development. During his tenure with Chick-fil-A, the company has grown from 75 restaurants to over 2,300 locations with annual sales approaching $10 billion.

Mark lives an active lifestyle. As a photographer, he enjoys shooting in some of the world's hardest-to-reach places, past locations include: Antarctica, Everest Base Camp, the jungles of Rwanda, and the Galapagos Islands. Married to Donna, his high school sweetheart, for over 35 years, Mark has two sons, Justin and David; a daughter-in-law, Lindsay; and two amazing grandchildren, Addie and Logan!