Difficult employees are by far the worst part of a manager's job. Control freaks. Narcissists. Slackers. Cynics. Their outbursts, irrational demands, gripes, and countless other disruptions need to be dealt with, and you are the unlucky one with that job description. But every manager has to deal with these people. What separates the great managers is their ability to turn them into productive team players.Leading the Unleadable turns this seemingly difficult chore into a straight-forward process that gently, yet effectively, improves behaviors. And it begins with understanding a core truth: most people actually want to contribute results, not cause headaches. When the manager resets to that fundamental principle, the potential for change can reveal itself in even the most hopeless situations. Written by an insider in the tech industry, where personality issues routinely wreck projects, the book explains how to: Master the necessary mindset Explain the problem calmly in a short feedback session Get a commitment to change, then follow up Coach others to replicate the process Develop the situational awareness required to spot future trouble before it hits Are you a great manager? Of course you believe you are. So don't just put up with your difficult employees. Anyone can do that. Turn them into the tremendous team players everyone wants them to be!
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ABOUT THE AUTHOR:
Alan Willett is the master of the "friction points" of organizations highly dependent on technology. This ranges from organizations that create world class software products to the organization that use those product to create their own competitive advantage.What is a friction point? It is the space where the technology needs and the business needs meet, sometimes with harmony and often with discordant collisions. Either way there is always heat generated. Alan is the expert who transforms organizational friction points to produce positive results for the business and the people that create and use the technology.
REVIEWS:
"It's a logical organizational design and learning approach, supported by a few realistic case studies and some very practical advice...Positive, and enough for new and seasoned managers to use as a guide to the divas around us." --Booklist
"His system will give leaders at all levels the skills and confidence to give a group the freedom they need to be creative and productive without letting them wreak havoc with the team's agenda." --Retailing Insight
"[Willett] urges you to appreciate the diversity of every leafmavericks, cynics and divas aren't out to sink you; they just see another path to improving the organization." Globe and Mail
